OPERATIONS RESOURCE

Use Riley-Sherman Shipping Agency for your on-site Operations Resource

RSSA issues timely reports which may affect your vessel's time in port, including weather, traffic or other unforseen events.
Logistics are handled with terminals to insure berth availability, important to those who must call at more than one port or berth.
RSSA coordinates with surveyors, loss control specialists, and vessel crew to ensure the quick turnaround of your vessel at the dock, with no delays due to uncertainties of vessel configuration.

RSSA arranges all husbandry needs to be met in a convenient and expeditious manner, including stores, repairs, crew payroll, crew repatrition, and class inspections.

COMMUNICATIONS, COMMUNICATIONS, COMMUNICATIONS
Using RSSA will ensure daily updates on your vessel's movements.

RILEY-SHERMAN SHIPPING AGENCY, INC.

IS READY TO WORK FOR YOU

24 / 7 / 365

QUALITY POLICY

Our policy is to ensure an efficient and effective turnaround in port, targeting our clients’ needs.

To enable us to meet these exacting standards, quality awareness and a constant striving for improvement is expected from all personnel.

These high standards of work will be enhanced by operating a Quality Management System, which meets the requirements of the International Standard, ISO 9001-2015.

It is the responsibility of the Quality Assurance Representative to establish a framework for reviewing Quality Objectives.  This is achieved through regular planned audits and Management Review Meetings.  Reports of audits and reviews will be communicated to all employees.  Management will review the quality policy for continuing suitability and effectiveness.

Compliance with this Policy and our Procedures is mandatory and binding upon all employees.  Quality is the responsibility of everyone working on behalf of Riley-Sherman Shipping Agency, Inc.  The aim is to do it right the first time – every time – and to strive for continuous improvement.

 Customer satisfaction and the good name of the Company are directly dependent upon this working philosophy.